Privacy Policy
How we protect and handle your personal information
1. Information We Collect
Personal Information
- • Name
- • Phone number
- • Email address
- • Pickup and drop details
- • Travel preferences
This information is collected during bookings or inquiries made through our website, phone, email, or messaging platforms.
Usage & Technical Information
- • IP address
- • Browser and device details
- • Pages visited
- • Time spent on the website
Payment Information
When applicable, billing details required to complete a transaction. We do not store card details or sensitive financial data. Payments are processed through secure third-party gateways.
2. How We Use Your Information
- • Process bookings and provide transportation and travel services
- • Communicate confirmations, updates, and service-related messages
- • Improve website performance and user experience
- • Respond to queries, support requests, or feedback
- • Send promotional offers (only if you opt-in)
- • Maintain internal records, compliance, and safety protocols
3. Sharing of Information
- • We do not sell, trade, or rent your personal information.
- • We may share your information only with:
- • Verified drivers assigned to your ride
- • Service partners involved in delivering your booking
- • Payment gateway providers (for transactions)
- • Authorities, if required by law or safety regulations
4. Data Security
- • We implement reasonable security measures to protect your data from unauthorized access, loss, misuse, alteration.
- • While we strive to protect your information, no digital platform is 100% secure. You use our services at your own risk.
5. Cookies & Tracking Technologies
- • Our website may use cookies to: Improve user experience, Analyze traffic and website usage, Remember your preferences.
- • You can disable cookies through your browser settings, but some features may not function properly.
6. Third-Party Links
- • Our website may contain links to external websites.
- • We are not responsible for the privacy practices or content of these third-party sites.
7. Data Retention
- • We retain your information only as long as required for:
- • Fulfilling your service
- • Legal or accounting requirements
- • Resolving disputes
- • After that, data may be securely deleted or anonymized.
8. Your Rights
- • You have the right to:
- • Access the personal data we hold
- • Request corrections or updates
- • Withdraw consent for marketing communications
- • Request deletion of your personal data (subject to legal requirements)
- • You can request any of these by contacting us at: velvoramobility@gmail.com
9. Children's Privacy
- • Our services are not intended for children under 13.
- • We do not knowingly collect information from minors.
10. Changes to This Privacy Policy
- • We may update this Privacy Policy from time to time.
- • Any changes will be posted on this page with an updated effective date.
- • Continued use of our website or services indicates acceptance of these changes.
11. Contact Us
- • For questions or concerns regarding this Privacy Policy, please contact us:
- • 📞 73389 39339 / 99403 59564
- • 📧 velvoramobility@gmail.com