Frequently Asked Questions
Quick Answers to Your Common Questions
Bookings
Q: How do I book a vehicle?
A: You can book by calling 73389 39339 or 99403 59564, emailing us, or filling the contact form on our website. Our team will confirm your booking within minutes.
Q: Do I need to pay in advance?
A: For most bookings, payment is due at the end of the trip. However, for certain services or bulk bookings, we may request an advance payment to secure the booking.
Q: What payment methods do you accept?
A: We accept cash, online transfers, credit cards, and digital payment methods. Payment can be made at the beginning or end of the trip as per agreement.
Vehicle & Service
Q: What vehicles do you offer?
A: We offer a wide range from Swift Dzire to luxury cars, Innova variants, Tempo Travellers, and Mini Buses. Choose based on your group size and comfort requirements.
Q: Are your vehicles sanitized?
A: Yes, all our vehicles are thoroughly cleaned and sanitized before each ride to ensure your safety and comfort.
Q: Can I choose my driver?
A: Our drivers are all professionally trained and verified. While we cannot guarantee a specific driver, you can request a preference, and we'll try our best to accommodate.
Pricing & Tariff
Q: Are there hidden charges?
A: No, we follow transparent pricing. All charges are clearly mentioned in our tariff. Extra charges only apply for tolls, parking, or specific services as agreed.
Q: What is included in the rental price?
A: The rental price includes the vehicle, fuel, and professional driver. Tolls, parking, interstate permits, and other add-ons are charged separately.
Q: Do you offer group discounts?
A: Yes, we offer attractive discounts for bulk bookings, regular contracts, and group tours. Please contact us for customized quotes.
Cancellation & Changes
Q: What is your cancellation policy?
A: Cancellations made 24 hours before the trip are eligible for a full or partial refund. Last-minute cancellations (less than 24 hours) may incur charges.
Q: Can I modify my booking?
A: Yes, you can modify your booking time, date, or vehicle type. Please contact us as soon as possible for modifications.
Q: What if I miss my scheduled pickup?
A: If you miss your pickup, charges as per tariff will apply. Please inform us immediately so we can reschedule if possible.
Safety & Support
Q: Are your drivers trained?
A: Yes, all drivers are professionally trained, verified, and experienced. They follow strict safety protocols and traffic rules.
Q: Is there 24/7 support?
A: Yes, our customer support team is available 24/7 to assist you with bookings, queries, and emergencies.
Q: What if I have a complaint?
A: We value your feedback. Please contact us immediately with details, and we'll resolve the issue promptly. Our customer satisfaction is our priority.